Every person has unique needs, goals, and circumstances. Ocean-Wave Team LLC offers personalized, individualized non-clinical healthcare navigation, benefits support, and care coordination for individuals, families, and community organizations.
Our personalized approach begins by listening to your individual priorities. Together, we identify practical next steps, connect you with appropriate resources, and tailor administrative, non-clinical support to your needs.
Individualized guidance to identify resources that align with your goals and coordinate practical next steps.
Personalized help understanding available resources and organizing application materials, within permitted non-clinical activities.
Individualized coordination plans to keep non-clinical tasks, communications, and resources organized around your priorities.
Illustrative proposed rates. Final pricing and service terms are confirmed before engagement.
Intake, healthcare resource identification, appointment coordination, and written referral summary.
Administrative document organization and coordination only, where fees are permitted. Official MassHealth enrollment assistance is available free through designated programs.
Referral coordination, administrative follow-up, service tracking, and monthly summary.
Multi-provider coordination, resource navigation, scheduled family updates, and ongoing support.
| Healthcare navigation | $85/hour |
| Benefits-related administrative support (where permitted) | $75/hour |
| Non-clinical care coordination | $95/hour |
| In-person navigation | $110/hour |
| Medical appointment transportation and accompaniment (optional add-on; not yet available) | Additional fee — quoted in advance after operational approval |
| Complex coordination project | $105/hour |
Ocean-Wave Team LLC is developing personalized, individualized non-clinical support services for healthcare organizations, hospitals, nonprofits, and human services providers, with scopes tailored to each population and partner’s goals.
Support can be structured around defined scopes of work, deliverables, reporting needs, and authorized virtual or in-person service delivery.
Organizational engagements are subject to mutually executed agreements, qualification requirements, and applicable privacy and data security obligations. These prices are not MassHealth reimbursement rates.
Ocean-Wave Team LLC was established to help people navigate complex service systems with dignity, clarity, and practical support.
We recognize that no two clients have the same needs. Our person-centered approach emphasizes listening, individualized service plans, accessible information, and reliable follow-through—while respecting each person’s choices and circumstances.
Massachusetts-based • Privately operated • Non-clinical services
✦ Respect: Honor each client's goals and choices.
✦ Clarity: Explain options in accessible language.
✦ Connection: Help people reach appropriate resources.
✦ Accountability: Communicate and document follow-through.
Tell us how to reach you and which general service interests you have. Please do not include diagnoses, Social Security numbers, Medicaid IDs, or other sensitive personal information.
Service location: Worcester, Massachusetts
Phone: 508-713-7200
Appointments: Virtual and in-person by arrangement
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